SMS Terms & Conditions

1. Agreement to Receive SMS Messages

By providing your phone number and opting in to receive SMS messages from Aiging US LLC (“Company,” “we,” “us,” or “our”), you consent to receive automated text messages related to appointment scheduling, appointment reminders, intake form requests, follow-up communications, review requests, and other healthcare-related communications.

You understand that consent is not a condition of purchasing any goods or services. You may opt out at any time.

2. Types of Messages

Messages you may receive include but are not limited to:

• Appointment confirmations and reminders
• Missed call follow-ups
• Intake form and pre-visit instruction links
• Post-visit follow-ups and satisfaction surveys
• Review requests
• Scheduling and rescheduling notifications
• No-show recovery messages
• General practice communications

3. Message Frequency

Message frequency varies based on your interactions with our medical practice partners. You may receive multiple messages per appointment cycle (confirmation, reminders, follow-up). Typically, you can expect 2–10 messages per appointment interaction.

4. Opt-Out Instructions

5. Help & Support

For help or questions about our SMS program, reply HELP to any message or contact us at:

• Email: connect@aigingus.com
• Phone: +1 (858) 864-0192

6. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges incurred from receiving SMS messages. Contact your wireless carrier for details about your text messaging plan.

7. Carriers Supported

Our SMS program is supported by all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

8. Privacy & Data Protection

Your phone number and opt-in consent data will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes. We use your phone number solely for the communications described in this agreement.

For full details on how we collect, use, and protect your information, please review our Privacy Policy.

9. Consent Collection Methods

We collect SMS consent through the following methods:

• Web form opt-in: When you submit a contact form, booking form, or intake form on our website or our medical practice partners’ websites with the SMS consent checkbox selected.
• Verbal opt-in: When you provide verbal consent during a phone call with our AI front desk or human staff.
• Text-initiated: When you initiate a text conversation with one of our practice phone numbers.

10. Program Description

Aiging US LLC provides AI-powered front desk services for medical practices. Our platform uses artificial intelligence to handle patient communications including appointment scheduling, reminders, intake processing, and follow-up care coordination. When you interact with one of our partner medical practices, you may receive automated text messages as part of the patient communication workflow.

11. Modifications

We reserve the right to modify these SMS Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date. Continued use of our SMS services after modifications constitutes acceptance of the updated terms.

12. Contact Information

Aiging US LLC
10777 Caminto Alvarez
San Diego, CA 92126
Email: connect@aigingus.com
Phone: +1 (858) 864-0192