AI Disclosure Notice

1. How We Use Artificial Intelligence

Aiging US LLC (“Company,” “we,” “us,” or “our”) provides AI-powered front desk services for medical practices. Our platform uses artificial intelligence technology to automate certain patient communications and administrative tasks.

When you interact with our partner medical practices, you may be communicating with an AI system, not a human.

2. AI-Powered Communications

The following communications may be handled by AI systems:

3. What AI Cannot Do

Our AI systems are designed to handle administrative tasks only. AI will never:

• Provide medical advice, diagnoses, or treatment recommendations
• Make clinical decisions
• Replace the judgment of licensed healthcare professionals
• Access or modify your medical records without authorization
• Prescribe medications or therapies
• Interpret test results or imaging

4. Human Oversight

While AI handles many routine communications, human staff remain involved in the process:

• Escalation: Complex or sensitive inquiries are escalated to human staff members
• Review: Practice staff can review AI conversations and intervene when needed
• Configuration: Licensed healthcare professionals configure AI responses and knowledge bases
• Quality Assurance: Conversations are monitored for accuracy and appropriateness

You always have the right to request to speak with a human staff member. Simply say “I’d like to speak with a person” or “transfer me to a human” during any AI interaction.

5. AI Limitations and Accuracy

While we strive for accuracy, AI systems have limitations:

• AI may occasionally misunderstand questions or provide incomplete information
• Voice recognition may have difficulty with accents, background noise, or unclear speech
• AI responses are based on the information provided to it and may not reflect real-time changes
• Complex or unusual requests may require human assistance

If you receive information from our AI that seems incorrect or confusing, please contact the medical practice directly to verify.

6. Data and Privacy

Information shared with our AI systems is handled in accordance with our Privacy Policy and applicable healthcare privacy laws including HIPAA:

• Conversations may be recorded and stored for quality improvement and compliance purposes
• Your information is encrypted in transit and at rest
• We do not sell your personal information or conversation data
• AI systems may use conversation data to improve response quality (in anonymized or aggregated form)

7. Your Choices

You have options regarding AI interactions:

• Request Human Assistance: At any time during an AI interaction, you can request to speak with a human
• Direct Contact: You can always contact the medical practice directly during business hours
• Opt-Out of SMS: Reply STOP to any text message to stop receiving AI-sent messages
• Provide Feedback: Let us know about your experience to help us improve

8. Our Commitment

We are committed to responsible AI use. Our guiding principles:

• Transparency: We clearly disclose when AI is being used
• Accuracy: We continuously improve AI responses and monitor for errors
• Privacy: We protect your information with industry-standard security measures
• Human Oversight: AI supports but never replaces human judgment in healthcare
• Accessibility: Human assistance is always available upon request

9. Regulatory Compliance

This disclosure is provided in compliance with:

• Federal Trade Commission (FTC) guidance on AI transparency and deceptive practices
• Applicable state laws requiring disclosure of AI or automated systems
• Healthcare industry best practices for patient communication

We monitor regulatory developments and update our practices accordingly.

10. Questions and Concerns

If you have questions about our use of AI or concerns about an AI interaction, please contact us:

Aiging US LLC
10777 Caminto Alvarez
San Diego, CA 92126
Email: connect@aigingus.com
Phone: +1 (858) 864-0192

11. Updates to This Notice

We may update this AI Disclosure Notice as our technology evolves or regulations change. Material updates will be posted on this page with a revised effective date. We encourage you to review this notice periodically.